Terms of service

This is a courtesy translation. If it differs from the Russian version, the Russian version prevails.

This document is an offer by the Kalina VPS service (the “Service”) to enter into an agreement for subscription access to a virtual server on the terms below. Payment means full acceptance of this offer.

1. Subject

The Service provides the User with access to a virtual server (VPS) for the selected term: 30, 90, 180 or 360 days. Access is provided as a subscription link for connecting through supported apps, for one device, with unlimited traffic.

2. Price and payment

Prices are listed on the website in rubles. Payment is made for the selected access period via a payment provider using the methods available on the payment page. Renewal is done by paying for a new period; the days are added to the current term.

2.1. Trial

If the website offers a trial (7 days for 1 ₽), it is available once per User: the Service may decline it if access, a trial or a subscription has already been issued for this email. The trial can be paid by bank card, SBP or SberPay. The auto-renewal terms (section 2.2) are shown on the website next to the payment button; by paying for the trial the User agrees to them and confirms saving the payment method for future charges on the payment provider’s page. The payment method is stored by the payment provider; the Service neither receives nor stores card or account details.

2.2. Auto-renewal

After the trial, access renews automatically: 179 ₽ for 30 days (the Yagodka plan), then every 30 days until cancelled. The charge is made with the payment method used for the trial, 12 hours before the paid period ends; the first one — 12 hours before the 7-day trial ends. The date and amount of the first charge are shown on the website right after the trial is paid; the date and amount of the next one — under “My access”. The Service does not send email notifications.

If a charge fails, the Service retries in 24 hours, up to three attempts in total; after that auto-renewal stops and access remains valid until the end of the paid period. If the User pays for any plan with the same email, the days are added to the term and the next automatic charge moves to 12 hours before the new end date.

2.3. Cancelling auto-renewal

Auto-renewal can be cancelled at any time without giving a reason: the “Cancel auto-renewal” link at the bottom of any page of the website or on the “My access” screen (enter the access email). After cancellation there are no more charges; access stays until the end of the period already paid for.

3. Access

Access is provided automatically once the payment is confirmed and is shown on the website. If access does not appear within 30 minutes, the User contacts support.

4. User obligations

The User agrees to use the access in accordance with the law, not to share it with third parties beyond the device limit, and not to use the server for spam, attacks on network resources or other unlawful actions. In case of violation, the Service may suspend access.

5. Refunds

If access was not provided through the fault of the Service, the money is refunded upon request to support. Refund requests, including for automatic charges, are reviewed individually and processed manually. The trial fee (1 ₽) is not refundable, including when auto-renewal is cancelled.

6. Liability

The Service keeps the access working but is not responsible for third-party websites, apps and the User’s own networks.

7. Contacts

Support: @KALINAhelper on Telegram.